EIA Global DMC FZC
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Official Policy Document
Ref. No: EIA-GP-001/2026
General Policy
Terms, Conditions & Travel Partner Guidelines
Policy Issuer
EIA Global DMC FZC
The Company / Service Provider
APPLIES
TO
Subject To
All Travel Partners
Agents, Agencies & Partners
Effective Date
2026
Jurisdiction
United Arab Emirates
Document Type
General Policy Agreement
1
Access & Termination Rights
Eiaglobaldmc.com reserves the right, in its sole discretion, to terminate access to any or all Eiaglobaldmc.com websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.
⚡ Termination of access may occur at any time without prior notice, for maintenance or any other reason at the Company's discretion.
2
Information Accuracy & Misrepresentation
The Travel Partner expressly undertakes to provide to Eiaglobaldmc.com only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all.
Any default on part of the Travel Partner would vitiate the bookings and shall disentitle the Travel Partner from availing the services from Eiaglobaldmc.com.
In case Eiaglobaldmc.com discovers or has reasons to believe at any time that the request for services is either unauthorized or the information provided is not correct, Eiaglobaldmc.com in its sole discretion shall have the unrestricted right to take any steps against the Travel Partner(s), including cancellation of bookings, without any prior intimation.
In such an event, Eiaglobaldmc.com shall not be responsible or liable for any loss or damage caused to the Travel Partner as a consequence of such cancellation of booking or services.
🚨 Any misrepresentation of facts may result in immediate cancellation of all bookings and permanent disqualification from availing services.
3
Indemnification
The Travel Partner unequivocally indemnifies Eiaglobaldmc.com of any such claim or liability and shall not hold Eiaglobaldmc.com responsible for any loss or damage arising out of measures taken by Eiaglobaldmc.com for safeguarding its own interest and that of its genuine customers.
This shall also include Eiaglobaldmc.com denying or cancelling any bookings on account of suspected fraud transactions.
If the Travel Partner does not agree with any part of such terms, conditions and notices, the Travel Partner must not avail Eiaglobaldmc.com's Services.
4
Relocation & Service Alternatives
Our Support team will make every possible effort to avoid a relocation. However, in scenarios where the situation is out of control and Eiaglobaldmc.com is not able to honour a booking confirmed through online allotment received from the operator or service provider, Eiaglobaldmc.com will offer an alternative or similar category accommodation for the client instead.
In the event the alternative option offered to the agent is not acceptable, Eiaglobaldmc.com shall offer the full refund of the amount the service was booked for.
Eiaglobaldmc.com will not be responsible for any additional loss — direct or indirect — for the same service or any other service availed by the guest/agents from Eiaglobaldmc.com or any other source.
Eiaglobaldmc.com solely acts as an intermediary between the service provider and the agent.
⚡ In cases of uncontrollable relocation, alternatives of similar category will be offered. If unacceptable, a full refund of the booked amount will be provided. No further liability is accepted.
5
Legal Jurisdiction
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Any dispute or claim arising out of or in connection with this website for India-based agents shall be governed and construed in accordance with the laws of Ahmedabad, India. For agents based outside India, it shall be governed by and construed in accordance with the laws of United Arab Emirates.
All disputes are subject to the exclusive jurisdiction of the applicable courts as stated above. Both parties agree to submit to said jurisdiction.
6
Payment & Data Security
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
🔒 All payment information is transmitted via secured, encrypted channels directly to our payment provider. Please retain copies of all transaction records.
7
Pricing, Taxes & Additional Charges
All prices displayed are final payable amounts to us. However, in the event where government authorities, local governing bodies or service providers apply any additional tax, fees, service charges, resort fee or any other indirect charge without prior notification, or there is a fluctuation in the Rate of Exchange (ROE), these additional charges will be levied on the reservation and will not be part of the originally booked or paid amount.
We will not be liable to pay additional charges, taxes, resort fees, VAT or Revised ROE as we have limited control on such additional charges.
The agent hereby agrees and acknowledges that in case of such impact, it shall be binding on the agent and the booking — whether to proceed at the new revised rate or opt for cancellation as per the actual cancellation policy.
🚨 Additional taxes, resort fees, or ROE fluctuations are outside the Company's control and will be passed on to the agent. Agents may choose to proceed at revised rates or cancel per the applicable cancellation policy.
8
Transport Service Agreement (TSA)
All travel partners are required to review and comply with the active Transport Service Agreement (TSA) in addition to this General Policy. The TSA governs all transport-related bookings and services.
EIA Global DMC FZC — General Policy — Confidential & Legally Binding